APS6 Senior Case Manager (Rehabilitation)

• Two positions available
• Fixed-term, contract OR ongoing s26 available
• Open to multiple locations

The Department:
This organisation delivers essential regulatory and assurance functions that support the wellbeing of Australians. The People & Culture division partners closely with internal teams to create a positive, safe and well-supported workplace.

The Role
As an APS6 Case Manager within the People Support Team, you will manage a varied and sensitive caseload spanning performance, conduct, grievances, injury management and complex people matters.

This role is available across all locations and can be offered full-time or part-time, on an ongoing or non-ongoing basis. You’ll work under limited direction, supporting leaders and staff with best-practice case management, procedural fairness and tailored advice.

Duties
A selection of responsibilities includes:

• Managing complex and sensitive staffing matters in line with legislation, policy and best practice
• Providing accurate, timely advice to leaders and employees
• Coordinating end-to-end case management, including performance, behavioural concerns, disputes and injury management
• Building strong relationships across the organisation and influencing positive people outcomes
• Maintaining high-quality records, documentation, and reporting
• Identifying opportunities for process improvement and contributing to case management initiatives

Skills and Experience
To be considered, you will need:

• Minimum 3 years’ experience in rehabilitation case management, injury management, or performance/behaviour case management
• Demonstrated capability in managing sensitive and complex people matters with sound judgement and procedural fairness
• Strong stakeholder engagement and communication skills, with the confidence to coach leaders
• Ability to interpret and apply legislation, enterprise agreements, policies and procedures
• High-level administrative and systems capability, including proficiency in Microsoft Office and HR information systems

Eligibility and How to Apply:
To be eligible for this position you must be an Australian Citizen at the time of application. A security clearance is required.

To apply for this position please click ‘apply now’ and upload a simple version of your CV. A cover letter is optional. For a confidential discussion feel free to reach out to Tanisha on [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion.

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Diversity and Inclusion: We welcome applications from candidates of all backgrounds, experiences, and identities. We are committed to fostering an inclusive work environment that celebrates diversity and ensures equal opportunities for all. Your unique perspective and talents are valuable to us, and we encourage you to apply.